QUALITY TARGET

  • PRODUCT INSPECTION DEFECT RATE

    Major adverse, serious adverse events, adverse rate ≤3000PPM, minor bad, poor rate ≤5000PPM

  • CUSTOMER SATISFACTION RATE

    Customer Satisfaction Rate: ≥95%

  • RELIABILITY OF MAIN LED PROJECTS

    The annual average Defective Rate ≤3%

  • SUPPLIED MATERIAL

    Supplied material Qualified Rate≥98%

  • PRODUCT PROCESS

    Production one- time Pass Rate≥99%

  • DELIVERY

    Qualified Rate of the finished product sample inspection≥99%

AFTER-SALES SERVICE

    • Our company is equipped with special after-sales service department which will provide the service with a complete set of lamps and its accessories.

    • Once customers have the defective led products,he qualified technicians will be arranged to provide the guidance for installation and debugging through television and telephone meeting when confronting with special installation projects. Training for user to know the manual and maintenance of the led products will also be available. For main government projects abroad, professional technicians will be specially arranged to have the inspection and provide guidance on the site by Mason.

    • Any questions regarding the installation and utilization, our engineer department will be available at any time to give our customers the response asap.

    • Enough stock for replacement if any defective products with normal models.

    • Any breakdown during the utilization, whether the product quality problem or not, quick solution will be provided by Mason engineer team.